G2 determines winners each year “based on authentic, verified, and timely reviews from G2 software market experts.” These annual Best Software Awards honor companies from around the world that deliver best-in-class products and services to their customers following a rigorous process.
G2, which operates a software marketplace used by more than 60 million software buyers annually, is the premier website for finding, evaluating and managing the technology companies need to succeed.
According to Sarah Rossio, Chief Product Officer at G2, “While there are hundreds of winners named for the Best Software Awards, it’s worth noting that there are more than 2,000 companies and products represented in the G100,000.”
Software buyers can trust our rating methodology based on the latest verified customer reviews and rely on these awards to guide their purchases in the coming year.
Why is the G2 award important for the service industry?
Visitors can research and compare tech tools and products on G2, an independent software review website. Based on user feedback and social media data, G2 highlights the best solutions in the industry each quarter.
These reports are based on real, verified user reviews and information gathered from company profiles to determine CSAT metrics and market presence. Platforms that consistently receive positive user reviews are awarded the “Leader” award.
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Our platform enables companies of all sizes to provide world-class support to their customers by overcoming challenges such as scaling ticket volumes, offering fast responses 24/7, ensuring seamless multi-platform and omnichannel experiences, and providing helpful agent assistance tools.
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