For example, when a customer enters through our 12 service channels, they are serv on a single omnichannel platform , which assesses their nes and current products upon entry and, using natural language, sends them directly to the team of human beings.
Dongee has an AI-power SLA (service level agreement) that prioritizes customers with critical operations, while routing lower-priority issues like service questions to lower-level support. All without the customer or team even noticing.
If a customer with a high priority service visits the site but is left without service due to an excessive response time (5 minutes), the expert system classifies and alerts higher levels , ensuring that service levels are maintain at all times.
Thanks to the artificial intelligence system us by Dongee
it is possible to have a real-time evaluation of the security of more than 50,000 websites and mailboxes of our clients.
In this way, any type of attack or virus is identifi in its initial teacher data phase and stopp before it can cause damage, avoiding possible catastrophes.
Virus registries, new variants and their attack vectors are updat every day , in a robust security ecosystem, which has brought breaches to percentages below 0.1% of all host websites and web applications.
4. Anticipation of events through the “preventive reaction team”
Another process that AI helps Dongee with is to notify real people in advance when a server is going to fail and take the necessary measures to avoid it, through the preventive reaction team. The country list system evaluates and notifies staff via Slack about possible deterioration of CPU, disk, memory and other factors .
This has allow us to increase the airtime of the entire infrastructure to 4 nines, that is, 99.999%, a milestone given that the industry is below this figure.
5. Protection against advertising bots on Google and social networks
Artificial intelligence (AI) is also us by Dongee to protect its your audience you need to Google Ads and Social Mia campaigns from bots, which are responsible for most of the clicks on advertising, as well as the generation Real-time prevention of fake likes and comments. This protection also applies to our clients in the digital marketing line .
This system allows us to eliminate more than 60% of these fraudulent actions coming from search engines, which allows us to invest the money sav in other solutions and obtain much better results.