Updating security holes or patches for portals such as WordPress
An artificial intelligence (AI) system is also responsible for keeping our more than 50,000 websites up to date, applying security patches or updating WordPress versions as they appear. To do this, it uses automatic learning and machine learning through the use of a robot capable of scanning all sites permanently.
In this way we prevent a client’s portal from going down due to having an old version or due to having a computer security hole that is being exploited.
This task is performed automatically and constantly, so the client does not have to worry about anything.
Another process in which artificial intelligence
Is used is to detect possible fraud or impersonation in customer service.
This machine is responsible for detecting any type of fraudulent behavior, such as attempts to obtain sensitive information from customers, or false positives in the use of credit cards. If the behavior nurse data is strange, the robots will request facial detection and identity verification in order to enter an order, for example. For this task, it uses deep learning and neural networks. This topic surpasses human intelligence in some aspects for decision-making.
In this way we protect both our customers and ourselves as a company from these attempts.
These are some of the processes in which artificial intelligence adds value to Dongee’s customers in their daily work, allowing us to offer a better, more humane and safer service.
As you can see, artificial intelligence
Is a fundamental part of how Dongee works and the companies that benefit from it as a client, as it allows us to automate systems, improve customer experience and protect our advertising investment.Many companies want to offer a great customer experience, but it’s not always easy to achieve. Here are three reasons why good customer service is hard to copy:
1. Customer expectations are constantly evolving.
Customers are increasingly demanding more from their country list shopping and service experiences. This means that businesses must continually innovate to meet and exceed customer expectations.
2. Technology is constantly changing.
Technology is changing rapidly and this also affects customers and prospects of a Fraud and the way customers interact with businesses. Businesses must use technology in the most efficient way to deliver a great customer experience.
3. Customers are unique.
Every customer is unique and has different needs and expectations. This means that businesses need to personalize the customer experience for each person.