Financial Services Co., Ltd. had an issue where some customers could not be reached by phone or email when reminding them to make payments for their “Yuttari Atobarai” service. The company started using an SMS sending ervice to remind them by SMS. As a result, the delinquency rate for “Yuttari Atobarai” has decreased. They also have a system in place that uses SMS to remind customers to call back when there are insufficient information in the application for the “Yuttari Atobarai” loan.
Reduce call center costs with “KDDI Message Cast”
SMS is easy to introduce dataset and is recommended for reducing call center costs as it can solve a variety of issues. KDDI Message Cast is an SMS sending service that can reduce costs by improving call center operations. SMS follow-up directly solves problems such as not being able to get through on the phone are press releases still effective for seo? or not being able to communicate verbally. KDDI Message Cast has reasonable pricing and can easily lead to cost reductions, so please consider it.
summary
It is important to reduce call center costs while keeping in mind the improvement of response quality and operator satisfaction. Measures should be implemented with egypt data the aim of improving customer satisfaction as a result of cost reduction. Automation using IVR and AI is popular because it can easily lead to total cost reduction. Increase new channels to improve the quality of your call center and reduce costs.