A large telecommunications. A call system on IVR positive zero for processing calls from customers. First, callers get to the IVR menu, where you are asked to select the desired section, for example, technical support or sales department.
When a client chooses a section, he is invited to dial a certain number. To confirm his identity (for example, a phone number or client code).
Then the client is transferred to the operator or offered to use self-service through the IVR menu.
Thanks to the IVR call system
The positive zero company was able to significantly optimize call processing, reduce customer waiting times and improve their overall experience with the company.
Example 2:
The online electronics store decided to use the IVR call positive zero for processing calls from customers. When a client calls the support telemarketing data service. He gets to the IVR menu, where he is invited to choose the desired section, for example. Return of goods or delivery information.
After choosing a section, the client is transferred to the appropriate.
Operator or offered to use self-service through the IVR menu.
If the support line is busy, the client is invited to leave a voice message. Which the operator will definitely listen to and respond to in the near future.
Thus, using the IVR call positive zero
Allowed the store to improve call processing and customer service quality.
Example 3:
The insurance company has introduced a call on IVR positive zero how to install and run android for processing calls from customers regarding insured events. Customers, falling on the IVR menu, can choose the desired category, for example, a road accident, loss of documents or illness.
When a client chooses a category
He is transferred to the appropriate operator or offered to use self-service through the IVR menu. This allows you to quickly and efficiently process calls from customers related to insured events and provide them with the necessary assistance.
Such examples of successful implementation of the call on IVR positive zero demonstrate the effectiveness of this technology in optimizing taiwan lists the processing of calls from customers and further improving their overall experience with the organization.